Customer Service Engineer

thyssenkrupp nucera is the beginning of a new era defined by clean energy supply with green hydrogen at industrial scale. thyssenkrupp nucera offers world-leading technologies for high-efficiency electrolysis plants. The company, a Joint Venture with Industrie De Nora, has extensive in-depth knowledge in the engineering, procurement, and construction of electrochemical plants and a strong track record of more than 600 projects with a total rating of over 10 gigawatts already successfully installed. With its water electrolysis technology to produce green hydrogen, the company offers an innovative solution on an industrial scale for green value chains and an industry fueled by clean energy – a major step towards climate-neutrality.

Your responsibilities

Your main responsibilities will include:

  • Analysis of customer requests and feedback;
  • Analysis of project and plant documentation;
  • Collection and processing of operational data relating to the units/plants in operation;
  • Preparation of reports/presentations and technical/operational notes for the Client and for internal use, including follow-up.

Your profile

About you:

  • The role requires in-depth knowledge of technology and plant engineering;
  • Good communication and interpersonal skills;
  • Engineering University Degree (Chemical or Mechanical);
  • 3+ years of proven work experience, in the Customer Service Office of similar companies;
  • Availability to travel abroad (generally outside the EU) for approximately 6-8 weeks/year, non continuously;
  • Excellent English;
  • Goal-driven mindset;
  • Proficiency in computer systems: MS Office package.

Your benefits

At thyssenkrupp nucera Italy we offer:

  • Participation in the growing market of sustainable green hydrogen, using renewable energy for electrochemical processes 
  • Flat hierarchies and short decision-making routes
  • International work environment in interdisciplinary and multinational teams
  • Good development opportunities either in a specialist or in a management function
  • Flexible working time (flexible working hours at office and smartworking) and welfare plan
  • Agreements with special rates for local transportation means and fitness studio membership
  • Availability of canteen inside the company and free parking spaces for employees
  • Availability of public transportation infrastructure: Metrò green line M2, stop Lambrate, train Trenord, as well as speedway tangenziale est, exit Rubattino


For application please send your CV to:


HR department

thyssenkrupp nucera Italy, located in Milan